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My Perfume Shop
My Perfume Shop
My Perfume Shop

FAQ's

    Can I pay with internet banking from my account?

    • Yes you can, load Myperfumeshop banking details as beneficiary on your internet banking system, for instant and fast payment use matching bank details below:


      MyPerfumeShop banking details for EFT payments:


      Bank: FNB
      Branch number: 25-01-48
      Account no: 62744891054
      Account Holder: French Perfumes Pty Ltd.

    How will I now when my perfume will be delivered?

    • You will receive a tracking number shortly after placing your order, you will be able to track the parcel from departure from our warehouse to arrival at your door.

      Our courier service will contact you at the contact number you have provided in the shipping address (order notes) before delivery and advise you on when you can expect the parcel.

      When sending loved ones a gift, you can add to the suspense by facilitating between our courier company and your loved ones.


    I did not receive my complete order?

    • If a product is missing from your order please contact us immediately for investigation and possible replacement of your product.
      Contact us with your questions on [email protected] or Myperfumeshop.co.za on Facebook.


    What is the freight charge?

    • R89 standard door-to-door delivery. We offer free delivery with purchases over R800 or express door to door delivery for an extra charge.

    Which payment forms do you accept?

    • Credit Card
      We accept all major credits cards via PayFast


    • EFT

      Bank: FNB
      Branch number: 25-01-48
      Account no: 62744891054
      Account Holder: French Perfumes Pty Ltd.

       


    Is it safe to order and pay on-line with My Perfume Shop?

    • When your basket is completed and you wish to check out, the system automatic redirect you to a secure server. All communication from this moment is secured with an SSL Secure Socket Layer encryption. This ensures that no one can copy or steal your personal data or credit card details.

    Do I have to order on-line from the website?

    • Yes, it is the most secure way for you to order, make sure you give out correct details and make use of the live chat function for help. You can also visit our Perfume Shop in Constantia Village Mall.

    What happens when a product is out of stock?

    • We have a constant flow of new products but if a product is in constraint we will inform you with-in 24 hours by email of telephone with expected time of delivery or offer you a full refund.

    Is it possible to order a fragrance not listed on the website?

    • Yes, we might be able to find any fragrance not currently listed on our website.

    Do you have a retail shop?

    • Yes, we have a retail shop in our group. Parfums De France in Constantia Village. Need Directions? Click here.

    Can I be sure that My Perfume Shop only sells genuine products?

    • We have more than 15 years of trading experience with authentic designer fragrance. We are partners with global distributors and deal directly with the original Perfume Houses.

    Can I track my order once payment is done?

    • Yes, you will receive a tracking number shortly after you have placed your order with all the needed details to track your parcel.

    WHAT OUR CUSTOMERS SAY

    A bit more about My Perfume Shop

    Your perfume might be invisible but it can be the most dominant accessory you wear. In fact, according to psychologists, smell is the sense most closely related to memory. This means your fragrance can help you leave a lasting impression when you need it the most. And with a wide variety of luxurious, designer fragrances available, there’s no reason to ever smell less than exquisite.

    My Perfume Shop understands that having a signature scent is important. Your fragrance is a crucial part of your outfit. It can leave as memorable an impact as a designer suit, killer heels or diamonds would on those in your company. And, so, we went ahead and did some research on the most sensual and exclusive perfume brands available. Now, we have the largest stock of rare perfumes from across the globe which means you too can now immerse yourself in the captivating scent of your favourite designer. We can proudly bring you the largest range of luxury designer perfumes at a cost-effective and competitive pricing structure. We have more than 200 authentic designer perfumes from across the globe and our catalogue is always growing.

    Among our bestsellers, you’ll find the likes of Bvlgari, Dior, Issey Miyake and Versace. Our top 10 brands include captains of industry like Creed, Calvin Klein, Yves Saint Laurent and Gucci. If there is a luxury perfume out there, we will find it and ensure that it’s included in our catalogue.

    Don’t be shy to browse around our site. We have conveniently sorted our offering into alphabetical order so you can find exactly what you’re looking for. Alternatively, we’re on call to be of assistance to you at all times. You can chat with us online or find us on WhatsApp. And if you need some help in choosing the perfect scent to suit any occasion, head over to our blog. This is where we unpack the latest trends and the most helpful tips on how to determine a fragrance that’ll help you be the best version of yourself.
    Read More

    Free shipping on orders of R800 or more.