Returns & Exchange Policy
What happens if I am not entirely satisfied with my product?
My Perfume Shop will check and verify each and every product before shipping. If an error has occurred, if the perfume is broken or faulty, the product must be returned within 7 days. If you return a product, please include: full details and an explanation as to why you were not satisfied with the product.
All valid returns will be replaced and shipped within 5 working days once we have received the damaged product and verified that it was our mistake.
A full refund will be issued in the circumstance that we cannot replace the product within 5 working days.
Note that this excludes postage costs.
What happens if I want to return goods?
As per the South African Consumer Act, you are welcome to return any product provided that the product is in the same condition, has not been used and is still in its packaging. My Perfume Shop honours a 7-day full refund policy (excluding postage costs).
What happens if I want to change my once I have placed it?
You are more than welcome to change your order, unless your order has already left our warehouse.
What happens if I want to exchange goods?
As per the South African Consumer Act, you are welcome to return any product provided that the product is in the same condition, has not been used and is still in its packaging. If you wish to exchange the item for something else, you will be liable for return / exchange shipping costs. My Perfume Shop honours a 7-day return and exchange policy.
Special request orders
We charge a 50% handling fee for cancelled requests on special import orders (products not listed in our catalogue).